Privacy Policy
Last Updated: January 2024
Introduction
deft-forest ("we", "our", or "us") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
We may collect the following types of personal information:
- Name and contact details (email address, postal address)
- Information about your property or project requirements
- Communications you have with us
- Technical information such as IP address, browser type, and device information
- Information about how you use our website
How We Collect Information
We collect personal information through various means including:
- When you submit enquiry forms on our website
- When you communicate with us via email or other channels
- When you visit our premises or showroom
- Through cookies and similar technologies when you browse our website
Purpose of Collection
We use your personal information for the following purposes:
- To respond to your enquiries and provide quotes
- To manufacture and deliver products you have ordered
- To communicate with you about your orders or enquiries
- To improve our website and services
- To comply with legal obligations
Marketing Communications
We may use your contact information to send you information about our products and services that may be of interest to you. You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.
Disclosure of Information
We may share your personal information with:
- Our employees and contractors who need access to perform their duties
- Third-party service providers who assist with website hosting, payment processing, or delivery services
- Professional advisers such as lawyers and accountants
- Government authorities when required by law
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Under Australian privacy law, you have the right to:
- Access your personal information that we hold
- Request correction of inaccurate information
- Request deletion of your information in certain circumstances
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about how we use cookies, please refer to our Cookies Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
deft-forest
47 Industrial Drive
Dandenong South VIC 3175
Australia
Email: [email protected]